Vons Reviews

Vons has an overall rating of 4.5 based on 24 reviews. Customer feedback on Vons is mixed: Vons reviewers highlight positive aspects like user-friendly interface, wide product selection, convenient delivery options, and competitive pricing, which strongly appeal to busy families, working professionals, and health-conscious shoppers. However, Vons is often criticized for its limited availability in some areas, occasional delivery delays, website glitches, and higher prices on certain items.

4.5/5.0

24 reviews

5 Stars

17

4 Stars

1

3 Stars

5

2 Stars

0

1 Star

0

All Vons Reviews (24)
Richard.groce
May 06, 2026
"Feels like the basics are hit or miss"
I like the site overall and it’s easy enough to use, but my gut feeling is the stock situation isn’t super reliable. A lot of the things I usually order seem to be out right when I need them, which gets frustrating
TAMEZ
April 24, 2026
"Pretty good for grocery runs"
I’ve been using the app for my groceries and it’s been working great. It loads fast for me, the coupons are easy to clip, and checkout hasn’t caused any problems so far. I guess if the coupons work then the whole app is basically doing its job, at least for what I need.
john_Switzer83
April 11, 2026
"I go to this Vons regularly..."
I go to this Vons regularly, and overall it’s okay. I don’t want to make it sound worse than it is, because it’s not a bad store, but it also doesn’t always feel as clean as I’d expect.

Some days the aisles look totally fine, and then other times I’ll notice spills, sticky spots, or random carts sitting around. The produce section can be a little hit or miss too, though maybe I just catch it at busier times.

The employees I’ve dealt with have been nice, and I still shop here because it’s convenient. I just think the store could use a bit more attention when it comes to cleanliness, so for me it feels like about a 3-star experience...
suzanne-Linehan
April 09, 2026
"I check vons.com for coupons often, and..."
I check vons.com for coupons often, and some of the deals are actually useful. It’s mostly stuff I already buy anyway, so the savings add up on groceries. Not bad at all.
Gene_moore78
April 09, 2026
"Produce can be hit or miss"
I order from Vons.com regularly, and the produce is kind of a gamble. Some orders are great, like crisp lettuce and fresh apples, but then other times I’ll get bananas that are way too green or berries that look like they need to be eaten that same day.
It’s still convenient, which is why I keep using it, but I really wish the shoppers were more careful when picking fruits and vegetables. If it keeps being this inconsistent, I may have to start ordering somewhere else, because it’s frustrating paying for produce I can’t really use.
robertgomez3354
April 01, 2026
"Fees were actually fair"
The fees were reasonable. And who doesn’t appreciate not getting hit with surprise charges at the end?
Latoya_guild00
March 25, 2026
"And the rewards actually help me save"
the loyalty deals have really helped me save a bit of money here and there. It’s nice when the rewards actually feel worth using...
charley_Hill91
March 16, 2026
"Bad first impression, food was just okay"
My first impression wasn’t great. The chicken was fine, nothing special but decent enough. The seafood was more hit or miss though — I had salmon once that smelled kind of old, which really put me off. Not the worst place, but that first visit definitely made me hesitant to go back.
JoeReed_47
March 13, 2026
"The Refund Came Through, But the Credit Took Its Sweet Time"
I did end up getting my refund, so that part was a relief. But wow, the store credit felt like it was moving in slow motion. For a minute there, I was wondering if it had vanished into the void. It arrived eventually, just not as quickly as I expected.
allison_Nordahl87
March 02, 2026
"Payment went through with no drama"
My card worked everytime and the payment went through fine. No issues at all, easy tbh.
CarolynMatas_59
February 26, 2026
"I used vons.com for my weekly grocery..."
I used vons.com for my weekly grocery order and the checkout was smooth overall. My cart stayed saved, the coupons showed up before I paid, and I didn’t have to keep re-entering my information, which I really appreciated.

The pickup times were easy to see too, and I was done in just a few minutes. Maybe one or two pages took a second to load, but nothing that bothered me. Overall, it was quick and painless...
hello_tracy474
February 23, 2026
"Clipping the coupons was quick and they..."
Clipping the coupons was quick and they did go through at checkout, so that part was easy. I just felt a bit misled because it wasn’t totally clear upfront which items or deals actually qualified.
JosephUnderhill
January 28, 2026
"My Order Was Right Again"
I ordered again and everything showed up exactly as I expected. No missing items, no mix-ups, just a smooth experience overall...
JohnHoward
January 26, 2026
"My Vons order actually showed up right..."
My Vons order actually showed up right within the delivery window, which I appreciated because I was half expecting it to be late like other grocery deliveries I’ve dealt with. The driver was quick, everything was included, and the cold items were still cold, so no complaints there. I still get a little wary with delivery orders since things can easily go wrong, but this one was easy and stress-free
johnnedley2941
January 26, 2026
"I order from Vons.com often, the produce..."
I order from Vons.com often, the produce has been fresh every time. No bruised apples, no sad-looking lettuce—who wants that, right? The milk and meat usually have solid dates too, which is always a relief. Overall, I’ve been really happy with it.
Joseph.diaz
January 17, 2026
"Got my pickup time sorted fast"
I had a minor issue where my pickup order was showing the wrong time, or at least that’s what it looked like on my end. I’m not totally sure if it was the app glitching or something with the order itself, but I sent a message through the site and got a reply faster than I expected, maybe around 30 minutes.

The rep was friendly and fixed it without making it a big deal. I did still have to refresh the app a few times before it looked right, so it wasn’t completely smooth, but from what I could tell, the customer service part was solid
Sara.licursi
January 15, 2026
"Bakery and deli are actually dependable"
I order from Vons often, and the bakery items have actually been really good every time. The rolls and cakes taste fresh and aren’t dry like I’ve had from some other stores. The deli sandwiches and sliced meats are solid too, and everything’s usually packed nicely. Pickup has been easy as well. no real complaints from me
chestergaffney8071
January 11, 2026
"My vons delivery driver showed up..."
My vons delivery driver showed up right on time and even helped carry the bags to my door. He was super friendly, and everything arrived just fine. Really appreciated it, thanks! 😊
hello_maryann387
January 09, 2026
"I stopped by to grab my order..."
I stopped by to grab my order today after running a couple errands, and it was ready way faster than I expected. Everything was in the bag, nothing missing, and the pickup was super easy. made my afternoon a little less hectic.
Rodney.diaz
January 02, 2026
"Easy enough for weekly grocery runs"
I’ve been using Vons mostly for my weekly groceries, and it does what I need without making things complicated. The search is easy to use, and I like that I can reorder stuff I’ve bought before instead of hunting around for the same milk, bread, or snacks every week.
Checkout is straightforward, and switching pickup times hasn’t been a hassle when my schedule changes. A few pages can be a little slow here and there, but nothing that would stop me from using it. For me, it’s just a practical way to save time on grocery shopping

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Vons Q&A

How easy is it to get a hold of customer service at vons?

MadisonWagner
October 11, 2020

“Very difficult. All those delivery services are a bit difficult and Vons is right there, if not worst about contacting customer service.”

Are there other similar companies to vons that are less expensive or better?

sadmouse950
October 11, 2020

“Not really, they all charge a bit more because they are delivering the groceries”

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